Frequently Asked Questions
Everything you need to know about shopping with IMAX Corporation
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all eligible items. Products must be returned in their original packaging and in unused condition to qualify for a full refund.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
IMAX Corporation accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we primarily ship within North America. For inquiries regarding international distribution or specialized shipping quotes, please contact our logistics team directly.
How do I report a damaged or defective item?
If your item arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage to initiate a replacement or refund process.